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Stop blacking out names by hand.
De-identifies patient documents — removing names, dates, and other identifiers — right on your own computer. Your documents and their contents are never uploaded.
Windows will ask you to confirm the download — that's expected, and we'll show you exactly what to click.
Here's what happens next
We're still early — ClearHarbor Desktop hasn't been verified by Windows yet, so it may show extra warnings during this beta. That's expected, and it's on us, not you.
- If your browser warns you Some browsers flag big downloads to be safe. If you see a warning, open the download menu — sometimes three dots, sometimes an arrow — and choose Keep or Keep anyway.
- Find your download The file is called ClearHarborSetup.exe, about 278 MB. Look for it in your Downloads folder, then double-click it to start.
- The Windows message Windows will show a screen that says "Windows protected your PC," with the publisher listed as unknown — the app is from us, ClearHarbor Technology Inc. Click More info, then Run anyway, to continue.
No Run anyway button?
On some computers, Windows blocks the file completely, with no Run anyway option. That's extra security doing its job — not a mistake you made. Check www.clearharbor.io for how to reach us, and we'll help another way.
Want to double-check the file?
If you want to be extra sure, compare the code next to your download to the code shown here. If they match, you have the real file. If not, don't open it — contact us instead.
72de6827e1a8a6492c702f5d7440a6cf3558d01c4e73dbe8c174535fd239e343
(Get-FileHash .\ClearHarborSetup.exe -Algorithm SHA256).Hash.ToLower()
macOS may ask you to confirm before it opens — that's expected, and we'll show you exactly what to click.
Here's what happens next
We're still early — ClearHarbor Desktop hasn't been notarized by Apple yet, so Gatekeeper will flag it the first time you open it. That's expected, and it's on us, not you.
- If your browser warns you Some browsers flag big downloads to be safe. If you see a warning, open the download menu — sometimes three dots, sometimes an arrow — and choose Keep or Keep anyway.
- Find your download Look for the ClearHarbor Desktop installer in your Downloads folder, then double-click it to open.
- The Gatekeeper message macOS will say it can't verify the developer. Right-click (or Control-click) the file and choose Open, then confirm Open in the dialog that appears — that's expected for an app from outside the App Store, and it's still ClearHarbor Technology Inc.
Nothing happens when you double-click it?
On newer macOS versions, double-clicking may do nothing at all rather than show an Open button. Open System Settings → Privacy & Security, scroll to Security, and choose Open Anyway next to ClearHarbor Desktop. Check www.clearharbor.io for how to reach us if that option isn't there either, and we'll help another way.
macOS may ask you to confirm before it opens — that's expected, and we'll show you exactly what to click.
Here's what happens next
We're still early — ClearHarbor Desktop hasn't been notarized by Apple yet, so Gatekeeper will flag it the first time you open it. That's expected, and it's on us, not you.
- If your browser warns you Some browsers flag big downloads to be safe. If you see a warning, open the download menu — sometimes three dots, sometimes an arrow — and choose Keep or Keep anyway.
- Find your download Look for the ClearHarbor Desktop installer in your Downloads folder, then double-click it to open.
- The Gatekeeper message macOS will say it can't verify the developer. Right-click (or Control-click) the file and choose Open, then confirm Open in the dialog that appears — that's expected for an app from outside the App Store, and it's still ClearHarbor Technology Inc.
Nothing happens when you double-click it?
On newer macOS versions, double-clicking may do nothing at all rather than show an Open button. Open System Settings → Privacy & Security, scroll to Security, and choose Open Anyway next to ClearHarbor Desktop. Check www.clearharbor.io for how to reach us if that option isn't there either, and we'll help another way.
macOSIn development
What counts as “technical details”?
What's sent automatically today: only an update check, which asks GitHub whether a newer build exists. It doesn't carry a name, a document, or a file path.
What we don't send today: install, upgrade, and uninstall events, and usage telemetry. We may add these in a future release — if we do, install/upgrade/uninstall events will be on by default and usage telemetry will be opt-in, off until you turn it on in Settings, and we'll say so in that release's notes and in an updated Privacy Policy before it ships.
What's in a feedback note, if you choose to send one: what you typed, cleaned twice — once on your own computer, before you see it, and again when it reaches us — and shown to you on screen before you send it.
How long we keep it: feedback reports follow their own retention — see the Privacy Policy. If we ship install/upgrade/uninstall events or usage telemetry, they'll be kept for up to 24 months, then deleted or aggregated so they can't be tied back to your install.
First time opening it on Windows?
Windows may show a caution screen the first time you open this — that's normal for a new app from an independent developer, not a sign of a problem. Click More info → Run anyway to continue.